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VA Expands Website to Improve Accountability

by Jennifer Hoops
July 05, 2011

The Department of Veterans Affairs (VA) has expanded its Veterans Benefits Administration (VBA) website to improve public accountability and provide additional information on the timeliness and quality of benefits provided to veterans, the VA announced on July 1.

VBA website now includes performance and productivity data

VA Secretary Eric K. Shinseki said that the addition of performance and productivity data to the VBA supports the VA's "commitment to public transparency by sharing performance and productivity data in the delivery of benefits, including compensation, pension, vocational rehabilitation and employment, education, home loans, and insurance."

The new initiative, ASPIRE for Productivity, is part of VA efforts to improve the type of benefits and services available to veterans. The site features detailed regional information on claims processing and productivity goals.

For more information on the VA's expanded reporting, see the VA press release VA Expands Public Reporting to Include Performance and Productivity Data of Benefits Offices.

About the Author

Jennifer Hoops works as a project manager within the IT organization of a global manufacturing company. Her previous experience includes IT consulting and software sales. Prior to earning an MBA and becoming an IT professional, Jennifer earned a Bachelors degree in Economics and Music and spent several years as an independent music teacher.

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